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HELP!

Troubleshooting advice in case you run into problems.

HELP DOWNLOADING AND ACCESSING YOUR EBOOK

This section provides a guide to how to get our books onto your device. It's intended to help out if you're not sure what retailer to buy from, or you're concerned that buying from a specific retailer will leave you with a file you can't use.​ It's also intended to help out if you've bought a book and are having trouble getting it onto your device.

Just scroll to the kind of device you're using (iphone, android, mac or windows) to check out the options available and the steps involved. Or if you're buying one of our books through Amazon, use the kindle app for whatever device you're on.

If you're using an iphone or ipad
Bunkmate Books online store

Once you've paid you'll be directed to a download page (and emailed the link to the download page for future reference). Download the book onto your device. Open it, and choose Apple Books as the app to open it with.

Smashwords

Once you've paid, go to your Smashwords library and download the book onto your device. Open it, and choose Apple Books as the app to open it with.

Google Play Books

Get the Google Play Books app on your device. When you buy the book it will appear in the app.

Apple Books

Buy it on the Apple Books store and it should appear in the Apple Books library on your device. (Note: it's usually more expensive to buy it on Apple Books than elsewhere)

If you're using an Android device
Bunkmate Books online store

Download any e-reader app you want. After you've paid for the book you'll be directed to a download page (and emailed the link to the download page for future reference). Download the book onto your device. Open it, and choose the e-reader app you want to open it with.

Smashwords

Download Aldiko from the Google Play App Store. After you've paid for the book, go to your Smashwords library and download the book onto your device. It should appear in the app.

Google Play Books

Get the Google Play Books app on your device if you haven't got it already installed. When you buy the book it will appear in the app.

If you're using a Mac
Bunkmate Books online store

Once you've paid you'll be directed to a download page (and emailed the link to the download page for future reference). Download the book onto your device. Open it, and choose Apple Books as the app to open it with.

Smashwords

After you've paid for the book, go to your Smashwords library and download the book onto your device. Open it, and choose Apple Books as the app to open it with.

Google Play Books

Add the Google Play Books extension to Google Chrome, and you can read your book in the Chrome browser.

Apple Books

Buy it on the Apple Books store and it should appear in the Apple Books library on your device. (Note: it's usually more expensive to buy it on Apple Books than elsewhere)

If you're using a PC running Windows
Bunkmate Books online store

Check out this guide on how to access ebooks on Microsoft Windows 11

Smashwords

Once you've bought the book go to your Smashwords library and download the book onto your device.  You can read in any browser, or download any e-reader app you want to read it on.

Google Play Books

Add the Google Play Books extension to Google Chrome, and you can read your book in the Chrome browser.

HELP ACCESSING YOUR READ ONLINE SUBSCRIPTION

If you've signed up to a read online subscription and you have trouble accessing the page for your book, here's what you need to know:

  • You need to be logged into your account on the Bunkmate Books website.

  • You can access the full list of read online books here or you can search the 'Books' section of the website and click the 'Read online' option for the book you've subscribed to. 

  • If you go to the page and it says you can't access it, or that you need to subscribe, it could mean:

    • that you're not logged in to the correct account​

    • that your subscription has expired - they last for a limited time.

  • When you're on the page for your book, click on the chapter you want and it will drop down.

If you're still having trouble with it, contact us for support.

HELP WITH OTHER ISSUES

If you run into other problems - like features that aren't working as they should, or content that doesn't seem to be correct - contact us for support.

If in doubt, check your emails. Whenever you buy something or subscribe for something from us you should receive a 

We're a small outfit that doesn't have someone responding to customer queries full time, so we might not reply immediately. But we generally should reply within around a day.

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